Refunds & Returns Policy
We want you to be completely satisfied with your LUMYN purchase. If you change your mind, you can request a return within 14 days of receiving your order.
Returns
To be eligible for a return, your item must be in its original condition, unworn, unused, and returned with all original packaging and proof of purchase.
To start a return, please contact us at info@lumyn.pro.
If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorisation may not be accepted.
Unless the return relates to a warranty claim, return shipping costs are the responsibility of the customer. We recommend obtaining proof of postage, as LUMYN cannot be held responsible for items lost or damaged during return transit.
If you have any questions about a return, please contact info@lumyn.pro.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you have received the wrong product, contact us straight away so we can assess the issue and resolve it as quickly as possible.
Non-Returnable Items
Unfortunately, we cannot accept returns for:
- Custom or personalised products, including prescription lenses
- Gift cards
- Sale or clearance items
- Any item returned in a used, damaged or unsellable condition
If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.
Items must be returned in their original condition, unworn, unused, with all packaging and proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to complete the transaction.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact info@lumyn.pro.
Warranty Claims
LUMYN products are covered by the applicable warranty provided with your purchase. If you believe your product has developed a fault due to a manufacturing defect, please contact info@lumyn.pro with details of the issue and any supporting photographs. Our team will review your claim and advise on the next steps.